FAQ´s

Q: What’s the difference between the 200 and 600 series?

The 200 Series Small Lapel Mic is a little smaller than 2 AAA batteries. The wire starts at the radio goes to the mic and then to the ear.

The 600 Series Large Lapel Mic is a little larger than 2 AA batteries. The wire starts at the radio and has 2 wires. One goes to the mic and the other directly to the ear.

Q: How do I tell the difference between a 2.5MM and 3.5MM?

Most shoulder mics (paddle mics) use the 3.5MM (about 90%). 3.5MM is the same size as the standard phone, music headphones, Aux port and is approximately 1/8 inch (0.138 in.) in diameter. The 2.5MM is approximately 3/64 inches (0.098 inches).

Q: What do I need to return a part?

Please call or email us for an RMA#.

Included your:

• Name
• Phone #
• Return address
• When the product was purchased (if you have it)
• A brief description of the issue

Q: How can we get custom molds/impressions
for custom ear tips?

There are a few ways you can get custom molds. The process is simple, make an appointment, get an impression (takes about 10 minutes), pick your color and that’s it. When you receive your custom, it will fit right on to the end of your 2-way accessory.

Find out when we’ll be in your area for impression appointments

Follow us on Facebook and Instagram to find out when we are planning to be in your area. Most appointments are in the Bay Area, however we do have periodic appointments available outside of our local area.

Go to your local audiologist

Find an Audiologist in your area. Usually, they are willing to make an ear impression for a small fee. You can then send that in to us to have the custom made. Purchase any custom ear tips on our site, and ship your ear impression with your Name, orientation (left, right or both) and your on-line Order Number to:

PCL Communications
8887 Empire Grade.
Santa Cruz, CA 95060

Large Departments, Teams, and Groups

PCL will travel to do on-site impressions.
Please Contact Us to get in touch about on-site impressions for your team.

Q: How long does it take to receive my online order?

Typically, the default option, USPS Priority arrives in California in 1-3 days and outside of California 3-5 days (but that is not a guaranty).

Q: I just received a new device and the sound is muffled.

This is a common problem that is usually easy to fix. Most often it is caused by some debris (ear wax) that has become logged in the ear tip and is blocking sound. Simply remove the stock or custom ear tip and remove the obstruction with low pressure compressed air like “Canned Air”. Warm water works too but be sure to dry the ear tip out completely before placing back on the unit.

Q: My elbow broke/ I lost the clip/ I had to swap my HD and I need a replacement piece what do I do?

We have replacement Elbows, Clips and Heat Shrink on line. We also are aware that our equipment is frequently used in the field in the line of duty and so we offer a SoundWaves Emergency Repair Kit available as a discounted kit on checkout.

Q: How do I know if I’m a Small, Medium or Large Stock ear tip?

In a nutshell there is no perfect way to determine the size. Below is a rough estimate of sizing.