Q: What’s the difference between the 200 and 600 series?

The 200 Series Small Lapel Mic is a little smaller than 2 AAA batteries. The wire starts at the radio goes to the mic and then to the ear.

The 600 Series Large Lapel Mic is a little larger than 2 AA batteries. The wire starts at the radio and has 2 wires. One goes to the mic and the other directly to the ear.

Q: How do I tell the difference between a 2.5MM and 3.5MM?

Most shoulder mics (paddle mics) use the 3.5MM (about 90%). 3.5MM is the same size as the standard phone, music headphones, Aux port and is approximately 1/8 inch (0.138 in.) in diameter. The 2.5MM is approximately 3/64 inches (0.098 inches).

Q: What do I need to return a part?

Please call or email us for an RMA#.

Included your:
  • Name
  • Phone #
  • Return address
  • When the product was purchased (if you have it)
  • A brief description of the issue
Get more information here

Q: How can I get a custom made/ Where can an impression?

There are currently 3 options:
  • If there is enough interest in your department/group we can make a trip to fit your team. Please call to discuss.
    Office: 510.351.4417 Option 1
  • If you are in or near Santa Cruz or the Bay Area call, text or email us your Name, Phone Number and a general location (eg. Oakland, Sacramento Area…etc) and we will let you know when we have an onsite appointment in your proximity that we can take your impression at.
  • Office: 510.351.4417 Option 1
    Text: 510.951.1233
    Email: Sales@shoppcl.com
  • The last option is to find an Audiologist in your area. Usually, they are willing to take an ear impression for a small fee. You can then send that in to us to have the custom made.

In the coming year we hope to open a satellite location in the East Bay to facilitate impressions.

Q: How long does it take to receive my online order?

Typically, the default option, USPS Priority arrives in California in 1-3 days and outside of California 3-5 days (but that is not a guaranty).

Q: I just received a new device and the sound is muffled.

This is a common problem that is usually easy to fix. Most often it is caused by some debris (ear wax) that has become logged in the ear tip and is blocking sound. Simply remove the stock or custom ear tip and remove the obstruction with low pressure compressed air like “Canned Air”. Warm water works too but be sure to dry the ear tip out completely before placing back on the unit.

Q: My elbow broke/ I lost the clip/ I had to swap my HD and I need a replacement piece what do I do?

We have replacement Elbows, Clips and Heat Shrink on line. We also are aware that our equipment is frequently used in the field in the line of duty and so we offer a SoundWaves Emergency Repair Kit available as a discounted kit on checkout.

Q: How do I know if I’m a Small, Medium or Large Stock ear tip?

In a nutshell there is no perfect way to determine the size. Below is a rough estimate of sizing.

Lbs Size
<130 Small
131-180 Medium
181+ Large

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