Shipping
PCL ships all products via USPS Priority Mail or UPS. With UPS, customers may choose UPS Ground, 3 day select, 2nd day or Next Day.
Returns
30-DAY MONEY-BACK GUARANTEE: PCL offers a limited 30-day money back guarantee. Customers can return purchased products for a full refund within thirty (30) days from the invoice date. The exception to this is ear tip(s) where no refunds will be issued.
Before returning any product to PCL, customers should contact PCL by calling 510.351.4417 or emailing RMA@ShopPCL.com to get our RMA form. The RMA form can also be found here.
Note that shipping charges will not be refunded and the cost of shipping product(s) back to PCL is the sole responsibility of the customer.
Products returned for credit must be unused and in the original packaging. They need to be accompanied by a copy of the invoice and they must be in condition for resale.
Returns will not be accepted if not accompanied with the issued RMA number.
Please mail all returns to:
PCL Communications
RMA# (number issued to you)
2100 Orchard Ave.
San Leandro, CA 94577
